FAQs

Below you’ll find answers to frequently asked questions about our jewellery, services, shipping, and support. We want your gr8onyou experience to be seamless from start to sparkle.

All

All
General Questions
Orders & Payments
Shipping & Delivery
Returns & Exchanges
Jewellery Care & Customization
Loyalty & Rewards
Account & Support

General Questions

1. What is gr8onyou?

gr8onyou is a premium jewellery brand known for its high-quality silver pieces, expertly crafted with natural gemstones. Each piece is meticulously handmade by our skilled in-house smiths, ensuring exceptional quality and timeless designs — all offered at the most affordable prices.

2. Where is gr8onyou based?

We are based in Jaipur, India, but we serve customers worldwide through our online store.

3. Are your gemstones natural?

Yes! We use hand-picked natural gemstones to ensure premium quality and authenticity in all our jewellery pieces.

Orders & Payments

4. What payment methods do you accept?

We accept international payments in all major currencies. Payment options include most credit/debit cards, PayPal, and Buy Now, Pay Later services for eligible customers.

5. Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast shipping. If you need to make changes or cancel an order, please contact us within 6 hours of placing your order.

6. Do you offer gift packaging?

Yes! Every order comes in a beautiful, gift-worthy and ready to give package, making it perfect for special occasions. The Gift package includes Carry-Bag, Magnetic Box, Insert, Travel Pouch, Silver Polish Cloth, Jewellery Care Card, Authenticity Certificate, Gemstone Benefits Card and a Free Jewellery Gift.

7. Do you offer any discounts or promotions?

Yes, we regularly offer discounts, promotions, and exclusive deals. Be sure to check out our current offers page, sign up for our newsletter to stay updated and follow us on social media for the upcoming sales and special promotions. Additionally, our loyalty and referral programs allow you to earn rewards and save more on future purchases.

Shipping & Delivery

8. Do you ship internationally?

Yes! We ship worldwide.

9. How long does shipping take?

Standard Shipping: Delivery in 5-7 business days.
Express Shipping: Delivery in 3-5 business days.
We offer free standard shipping on all orders below £149, and free express shipping when you spend over £149.

10. Will I be charged customs duties or taxes?

Most of our orders are delivered without any Customs duty to be paid by buyer. But still in rare cases some orders may be subjected to customs duties and taxes depending on destination country's regulations.

Returns & Exchanges

11. What is your return policy?

We accept returns within 14 days of delivery for unworn and undamaged jewellery. Please visit our Returns & Exchanges page for more details.

12. How do I initiate a return or exchange?

Jewellery Care & Customization

13. How should I care for my silver jewellery?

To keep your silver jewellery looking its best, store it in a dry, airtight place when not in use and avoid exposure to moisture, perfumes, or harsh chemicals. Gently clean it with a soft silver polish cloth — like the one included in your order — to remove tarnish and maintain its shine. Regular care will keep your pieces sparkling for years to come.

14. Do you offer custom jewellery designs?

Yes! If you have a special request, we can create a customized piece for you. Contact us to discuss your design ideas.

15. Do your silver pieces tarnish over time?

Sterling silver can tarnish over time, especially with exposure to moisture, perfumes, or chemicals. However, with proper care and regular cleaning, your jewellery will maintain its shine.

Loyalty & Rewards

16. Do you have a loyalty program?

Yes! Our gr8onyou Loyalty Program rewards you for every purchase. Earn points with each order and redeem them for discounts, exclusive perks, or free jewellery. Checkout our loyalty and referral page.

17. How do I join the loyalty program?

Simply create an account on our website, and you'll be automatically enrolled in our loyalty program.

18. How do I earn loyalty points?

You can earn points by:
Create Your Account
Earn Points with Every Order
Subscribe to Our Newsletter
Follow Us on Instagram
Share Our Website
Celebrate Your Birthday in Style

19. How do I redeem my loyalty points?

Once you accumulate enough points, you can redeem them for discounts on future purchases or special rewards. Check your account dashboard for details.

20. Do loyalty points expire?

Loyalty points are valid for 1 year. Be sure to use them before they expire!

Account & Support

21. Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy special discounts.

22. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email to follow your package. You can also track your order anytime by logging into your account on our website.

23. What if I receive a damaged or incorrect item?

We carefully inspect every piece before shipping, but if you receive a damaged or incorrect item, please contact us within 14 days of delivery. We’ll make it right with a replacement or a refund.

24. How can I contact customer support?

You can reach us via:
Email: hello@gr8onyou.com
WhatsApp: +919001897711
Live Chat: Available on our website during business hours.

Unable to find satisfactory answers ? Contact Support